Delivery options & costs
The prices below are what you pay, with nothing added on top. You'll see your exact delivery options and cost at checkout, based on your basket and address.
| Option | Estimated time | Cost |
|---|---|---|
| Standard UK Delivery | 2–4 working days | £4.95 |
| Express UK Delivery | 1–2 working days | £9.95 |
| Manchester Collection | Ready when we message you | Free |
One delivery charge per order. However many items you order, you pay a single delivery charge, and collecting from us in Manchester is always free.
Dispatch & timings
Orders placed before 1pm on a working day are typically dispatched the same day. Delivery estimates are from the point of dispatch, not the point of order. We'll send tracking details by the time your order is on its way.
Timings are estimates and can occasionally be affected by the courier, bank holidays or bad weather. For larger or heavier flooring orders we may use a pallet courier, who will usually contact you to arrange a delivery slot.
Manchester collection
Local to us? Choose Manchester Collection at checkout to pick your order up in person, free of charge, from 12 The Hives, Mosley Road, Trafford Park, Manchester M17 1HQ. We'll message you as soon as it's ready, please wait for that confirmation before travelling to us.
Returns & your right to cancel
We want you to be happy with what you've ordered. Under the UK Consumer Contracts Regulations you have the right to cancel most online orders within 14 days of receiving them, and a further 14 days to send the goods back to us.
On top of your statutory rights, we accept returns of unused, unopened items in their original condition and packaging for up to 30 days. To start a return, message us on WhatsApp or email with your order number and we'll walk you through it.
Please note
- Return postage is your responsibility unless the item is faulty or we sent the wrong thing.
- We recommend a tracked service: we can only refund goods we actually receive back.
- Cut, fitted or made-to-measure items can't be returned unless faulty, as they're prepared specifically for you.
- Please keep flooring and panels in their original packaging until you're sure you're keeping them.
Damaged or faulty items
Please check your order on arrival. If anything is damaged in transit, incorrect, or develops a fault, contact us within a reasonable time with a few photos and your order number. We'll sort a replacement or refund, including any delivery costs where the fault is ours. This does not affect your statutory rights.
Refunds
Once we've received and checked your returned items, we'll process your refund to the original payment method, usually within 5–7 working days. We'll refund the price of the goods (and original standard delivery where you're returning your whole order under the right to cancel).
Need a hand with a delivery or return?
Message us with your order number and we'll take care of it.