Privacy policy.

1. Who we are

MetaFloors is operated by Meta Supply Group Ltd (“we”, “us”, “our”), based in Manchester, United Kingdom. We are the data controller responsible for your personal data.

Registered company number: 17239866. Registered address: 12 The Hives, Mosley Road, Trafford Park, Manchester, England, M17 1HQ.

2. The information we collect

Depending on how you use the site, we may collect:

• Order & account details: your name, email address, phone number, billing and delivery addresses, and order history.
• Payment information: processed securely by our payment provider. We do not store your full card details on our servers.
• Communications: messages you send us by email, WhatsApp or through the site.
• Technical & usage data: such as your IP address, device and browser type, and how you interact with the site, collected through cookies and similar technologies.
• Marketing preferences: whether you’ve opted in to our newsletter.

3. How and why we use it

We use your personal data to:

• Process and deliver your orders, and provide customer support (to perform our contract with you).
• Manage your account and saved addresses (contract / our legitimate interests).
• Take payment and prevent fraud (contract / legal obligation / legitimate interests).
• Send you marketing emails where you’ve opted in (consent; you can unsubscribe at any time).
• Improve, secure and maintain the website (legitimate interests).
• Meet our legal and tax obligations (legal obligation).

4. Who we share it with

We only share your data with trusted third parties who help us run the business, including:

• Payment providers (e.g. Stripe) to process payments securely.
• Delivery & courier partners to fulfil your orders.
• Hosting, email and IT providers that operate our website and systems.
• Professional advisers and authorities where required by law.

We never sell your personal data.

5. Cookies

We use cookies and similar technologies to keep the site working (for example, to remember your basket and keep you signed in) and to understand how the site is used. Essential cookies are required for the site to function. You can control non-essential cookies through your browser settings.

6. How long we keep it

We keep your personal data only for as long as we need it, to fulfil your orders, provide support, and meet legal, accounting and tax requirements. Order and transaction records are typically retained for six years to comply with UK tax law. When data is no longer needed, we securely delete or anonymise it.

7. International transfers

Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data is protected by appropriate safeguards, such as UK-approved standard contractual clauses or an adequacy decision.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances.
• Object to, or ask us to restrict, certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent (for example, unsubscribe from marketing) at any time.

To exercise any of these rights, contact us using the details above. You also have the right to complain to the ICO (ico.org.uk), though we’d appreciate the chance to help first.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.